Billing, Refunds & Cancellation Policy
How billing works
Automated products from Epic Entertainment LLC (such as The Motivation Line) are metered in tokens: one token produces one video. Tokens are purchased in one-time packs, and optionally granted monthly by a subscription plan, with all card payments processed in USD by Stripe. Current pack and plan pricing is shown at purchase time on portal.enterepic.com. Individual media generations ("creatives") may be sold à la carte or metered in tokens, as shown at purchase. Production services (short-form video, commissions) are quoted and invoiced individually.
What tokens are (and are not)
Tokens are an internal usage-metering unit for Epic Entertainment LLC's own automated services. They are issued solely by Epic Entertainment LLC and redeemable solely against services we ourselves provide. Tokens are not transferable between accounts or persons, have no cash value, cannot be redeemed, exchanged, or withdrawn for money or any third-party goods or services, and are not a gift card, gift certificate, or general-purpose stored-value instrument. They exist only to meter usage of our services by the account that purchased or received them.
Delivery
Automated orders are typically produced and delivered within minutes: the finished video is published (publicly or unlisted, your choice at order time) and the link is sent to the email on your account and listed under your deliveries on the portal. If a production run fails for any reason, the token is refunded automatically — you are never charged for a video that wasn't delivered.
Refunds
- Failed orders refund their token automatically, at the moment of failure, without any action from you.
- Duplicate or erroneous charges (e.g., a billing malfunction or accidental double purchase) are refunded in full — contact us within 30 days of the charge.
- Unused token packs may be refunded in full within 14 days of purchase if no tokens from the pack have been spent.
- Consumed tokens are usage, not stored value, and are not refundable once a video has been delivered. Content is generated to your brief under our published content standards; if a delivery is defective (wrong content, broken media), tell us and we will regenerate it or return the token.
Subscriptions & cancellation
If you hold a subscription plan, it renews monthly via Stripe until cancelled. You may cancel at any time, self-service, from the billing page on the portal (Stripe's billing portal); cancellation takes effect at the end of the current paid period — you keep everything you've paid for, and no further charges occur. Tokens already granted remain usable after cancellation and are never revoked.
Content standards
Automated products generate uplifting motivational content only — nothing explicit, hateful, or about real people. Orders that violate these standards are refused before production and are not charged; the token is returned.
Disputes
If you believe a charge is wrong, please contact hello@enterepic.com first — billing issues are almost always resolved directly and faster than a card dispute. If we cannot resolve the matter, you retain all rights to dispute the charge with your card issuer.
Contact
Epic Entertainment LLC · Washington, USA · hello@enterepic.com