Privacy Policy
Epic Entertainment LLC ("Epic Entertainment," "we," "us," or "our") operates the website www.enterepic.com and related services, including a personal AI assistant that you can interact with via our website and via text message (SMS). This Privacy Policy describes what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect the following categories of information:
- Account information. When you sign up for our services, we collect information such as your name, email address, and mobile phone number.
- Communications. When you interact with our AI assistant — via the website or via SMS — we collect the content of those conversations in order to provide the service, maintain conversation continuity, and improve service quality.
- Usage and device information. We collect standard technical information such as IP address, browser type, device identifiers, and pages visited, typically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services, including responding to your messages and requests;
- Send you service-related messages you have requested or consented to receive, including SMS messages from our AI assistant;
- Improve, personalize, and develop our services;
- Provide customer support;
- Maintain the security and integrity of our services; and
- Comply with legal obligations.
3. SMS / Text Messaging
If you opt in to our SMS program, we will send you text messages related to the service you signed up for, such as responses from your personal AI assistant, reminders, and account-related notifications. Message frequency varies based on your usage. Message and data rates may apply.
You can opt out at any time by replying STOP, or get assistance by replying HELP. For more details, see our Terms and Conditions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
4. How We Share Information
We do not sell your personal information, and we do not share it with third parties for their marketing purposes. We share information only in the following limited circumstances:
- Service providers. We use trusted vendors to operate our services (for example, cloud hosting and communications infrastructure providers). These providers process information only on our behalf and under contractual confidentiality obligations.
- Legal requirements. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and property of our users, the public, or Epic Entertainment.
- Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy.
5. Data Retention
We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes. You may request deletion of your account and associated data by contacting us at the address below.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Your Choices and Rights
- You may opt out of SMS messages at any time by replying STOP.
- You may request access to, correction of, or deletion of your personal information by contacting us.
- You may disable cookies in your browser settings, though some features of the site may not function properly.
Depending on where you live, you may have additional rights under applicable law (such as the California Consumer Privacy Act or the Washington My Health My Data Act). We will honor valid requests as required by law.
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated as required by law.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Epic Entertainment LLC
Email: hi@enterepic.com
Website: www.enterepic.com